This guide is intended to help our tenants understand their responsibilities as a resident in a Kumba managed property. This guide explains what you can and cannot do with regards to your home, how to protect it from damage, and how to report issues and recover from loses should there be any.
Report all emergency storm related damage and maintenance issues by calling our emergency line at 407-260-7033. All non-emergency and low priority issues can be reported by using our online issue reporting form. Please understand that services may be delayed or unavailable depending on the severity of the storm.
Whenever your life is in danger, your first call should always be to 911.
As a tenant in a Kumba rental, you are always responsible for maintaining and protecting the home you live in as if it was your own.
In the case of water intrusion into the house, you are obligated to protect the home from further damage to the best of your ability while remaining safe. Immediately minimize the water getting in by sealing off points of entry or catching water in buckets. Dry all wet or damp areas right away. After the storm, put tarps on damaged roofs or contract someone to do it for you if you feel like it would be dangerous or unsafe for you to do so. Seal broken windows with plastic bags.
Report all damage to the home within 24 hours. If its an emergency, call our office number at 407-260-7033. If it's non-emergency, report issues using our web form or by emailing us at firstname.lastname@example.org. Please understand that services may be delayed or unavailable depending on the severity of the storm.
Do not drill holes into the walls of the house. You are not allowed to drill holes into the outside walls of the house or screw plywood into the house to cover windows. If your home has storm shutters, please shut them. Any tape used on the windows must be removed after the storm. Be sure to prevent any damage to the windows or shutters from tape glue. Move your furniture and beds away from windows you feel may be damaged by debris.
Kumba's Property Managers do not make house calls and may not even be in the office if it is unsafe to travel. Kumba staff may be unavailable during or for hours after severe emergencies. Should you have any maintenance issues or damage after a storm, we will call the appropriate vendors. Those vendors may be severely delayed with other duties and may not provide quick response times. Please be patient and flexible in working with our team to get service completed.
If you have not done so already, getting a renter's insurance policy is the best way to protect your property from a storm. If you have it already, make sure to have your policy information readily available, and check with them to find out what is covered and what protections you have. When you moved in for the first time, we stressed the importance of renter's insurance because your landlord's home owners insurance policy does not cover your possessions and will not reimburse you for any losses or expenses due to a storm.
A lot of damage in a storm is the result of items left outside. Please move all furniture, bird feeders, potted plants, toys, bikes, or other lose items into the garage or other closed space away from the wind. Don't underestimate the ability of a strong wind to pick something up. Any damage caused to your home or your neighbors home as a result of lose items outside your house will be your responsibility.
Lock your home and secure it properly before you leave. Should you need to evacuate or temporarily leave the home for any reason during or after the storm, please find a shelter early. Shelters fill quickly, and you may be turned away if you wait until it's too late. Shelters that accept pets and special needs shelters fill up first. If you have special medical needs, plan ahead accordingly to find a shelter that can handle your needs. See the individual County by County guides below for help with this.
If you have a pet, and feel you may need to evacuate the home for any reason, find a pet friendly shelter as early as you possibly can before the storm arrives. They fill up quickly and you may not have any options for housing your pet otherwise. Contact pet boarding and vet offices to find another solution.
Leaving your pets home alone can be very dangerous for them, especially if you are delayed or incapable of returning after the storm. Pets left alone can often cause a lot of costly damage to the home. Please see the Pet Owner's Guide to Hurricane's provided by the City of Orlando. Kumba Staff members will not be available to visit your home to care your pet.
Only Renter's Insurance can reimburse you for losses to personal property, medical expenses, or finding alternative housing. Neither Kumba nor your landlord will be able to provide you with any form of financial support or reimbursement for any losses suffered. Your landlord's home owner's insurance policy does not cover losses for renters, and will not reimburse you for expenses. Only your renter's insurance policy will cover these kinds of losses.
Please contact your renter's insurance company for any questions of this nature and keep their contact information and your policy number with you handy. If you do not have renter's insurance, we STRONGLY RECOMMEND getting some. It is usually very affordable and well worth the expense.
There's no way we can do a better job of documenting this kind of stuff then your local emergency management department, so we've provided links to them instead. Review these resources for ideas on how to best prepare for a Hurricane. These apply to anyone in the Central Florida area and should be a good guide to what you'll need to whether a storm and handle the aftermath.
In 2004, Central Florida sustained a huge amount of damage from hurricanes. It took some residents weeks to get power or phone service restored, and months to get a qualified roofer back out to fix their roof. Tarps covered most homes and many people were cooking their meals off of Coleman stoves to the sound of generators throughout the neighborhood. AC outages were common and lots of food went spoiled in refrigerators that had no power.
In a worst case scenario like this, we strongly recommend that you plan ahead and be prepared for the possibility that it may take a long time to get even a serious problem fixed. Repair workers could be delayed for weeks, insurance claims adjusters may be overloaded, and your landlord may need to wait on insurance or FEMA aid before repairs can be made.
In the case of a serious emergency, be prepared for much longer than usual waits on repairs and restoration of services. No one can protect your belongings and your health better than you can. Don't assume that just because you are renting a home that your problems will be solved faster than your neighbors can solve theirs. We will do our best to assist you during a crisis, but be prepared to solve problems on your own, like preventing water intrusion and cleaning up exterior debris.
Please remember, in all things related to Hurricanes or other potential disasters, stay safe and be smart. We care about every one of our residents, and the last thing we want is for something to happen to one of you. If you think you'll need special attention of any kind, or you are physically incapable of securing your property, please contact us at email@example.com or by phone at 407-260-7033 and we'll do our best to assist you.